WD AL FAKHAMA is a Saudi-based automotive company offering complete automotive solutions in one place: professional workshop services, routine and preventive maintenance, quality auto products and spare parts, and a selection of vehicles for sale.

When you book a service, place an order, request a quote, contact us, or browse our vehicles for sale, WD AL FAKHAMA acts as the data controller for the information you provide, in line with Saudi Arabia's Personal Data Protection Law (PDPL) and applicable regulations.

Customer details

• Full name and contact details (phone number, email address)
• Billing and delivery address, for parts and product orders
• National ID or Iqama details, where required for vehicle sale paperwork
• Company name and details for business or fleet accounts

Vehicle & service details

• Vehicle make, model, year, and plate or VIN number
• Service history, maintenance records, and diagnostic notes
• Appointment date, time, and requested service type
• Details of products or parts purchased for your vehicle

Technical details

• IP address and approximate region
• Browser, device type and operating system
• Pages viewed and steps completed on our website

We keep a record of the services performed on your vehicle so our technicians can give you accurate advice on future maintenance, warranty matters, and part compatibility. This history is used only to support the service we provide to you and your vehicle.

When your vehicle is with us for service or diagnostics, workshop staff can see your name, phone number, and the vehicle details relevant to the job — never your full payment details.

We use the information you give us to:

• Book, schedule and carry out vehicle services and maintenance
• Provide accurate diagnostics, quotes and repair recommendations
• Process orders for auto products and spare parts
• Handle enquiries and paperwork for vehicles listed for sale
• Send booking confirmations, service reminders and order updates
• Take payment and issue invoices or receipts
• Answer questions, quotes and complaints
• Prevent fraudulent or abusive bookings and orders
• Improve our services, product range and website performance

Every use of your data rests on a legal basis:

• Performance of a contract — to deliver the service, product, or vehicle sale you requested.
• Legal obligation — to keep invoices, tax records, and vehicle sale paperwork required by law.
• Legitimate interest — to keep our services safe, secure and reliable.
• Consent — for marketing messages and non-essential cookies, which you can withdraw at any time.

Online payments are handled by certified third-party payment providers. Card data is entered on their secure systems and is encrypted in transit. WD AL FAKHAMA does not store complete card numbers or security codes on its servers.

For cash or in-store card payments, only the transaction amount and order or job reference are recorded. Billing records are kept for the period required by Saudi accounting and tax law.

To complete a service, order, or vehicle sale, we may share the minimum information needed with our technicians, parts suppliers, or partner workshops:

• Customer name and contact number
• Vehicle make, model and relevant identifiers
• Service, product, or part details required for the job
• Appointment date and time

Suppliers and workshop partners are required to use this information for the assigned job only, and to keep it confidential.

WD AL FAKHAMA does not sell, rent or trade customer information. Limited data may be shared with:

• Payment processors, to complete a transaction
• Hosting and website service providers
• Analytics providers, in aggregated form
• SMS and email providers, to send booking and order updates
• Accountants, for invoicing and tax reporting
• Government authorities, where required for vehicle registration or by law
• Police or authorities, where the law requires it

Our website uses cookies to keep booking and quote forms working, remember your preferences, and understand how visitors move through the site.

• Essential cookies that run the booking and quote forms
• Preference cookies for language settings
• Analytics cookies that measure traffic and page speed
• Marketing cookies that measure campaign performance

You can refuse non-essential cookies in the consent banner or block them in your browser settings. Essential cookies cannot be switched off without breaking the booking process.

Booking confirmations, service reminders, order updates and receipts are service messages tied to your booking or order. They are sent for every job and are not marketing.

Offers, seasonal promotions and newsletters are sent only if you opted in. Every marketing message carries an unsubscribe option, and you can also ask us to remove you at any time.

• Encrypted connections (SSL/HTTPS) across the whole site
• Protected hosting with restricted administrator access
• Role-based access, so staff see only what their job needs
• Routine monitoring, backups and software updates

No system can promise absolute security, but we apply appropriate technical and organisational measures and review them regularly.

We keep information only as long as there is a reason to:

• Service and repair records — kept to support warranty claims, future maintenance and disputes.
• Invoices and payment records — kept for the period Saudi tax law requires.
• Vehicle sale records — kept for the period required by applicable regulations.
• Enquiries and quotes — deleted once the request is closed and no booking follows.
• Marketing contacts — kept until you unsubscribe.

As a customer, you can ask us at any time to:

• Give you a copy of the data we hold about you
• Correct anything that is wrong or out of date
• Delete data we no longer need to keep
• Restrict or object to certain uses of your data
• Transfer your data to another provider
• Withdraw consent for marketing or cookies

We answer requests within one month. If you are not satisfied with our response, you may raise the matter with the relevant Saudi data protection authority.

When you enquire about or purchase a vehicle listed with us, we collect the details needed to process the transaction and complete any required paperwork, such as your identification details and contact information. This information is kept only for the period necessary to complete the sale and meet our legal obligations.

Vehicle details shown on our listings (make, model, year, specifications) are provided for informational purposes and are not personal data.

Our site connects to services such as payment gateways, maps, chat widgets and social media. These providers process data under their own privacy policies.

We may also link to suppliers, manufacturers or partner websites. WD AL FAKHAMA is not responsible for the content or privacy practices of any external site, so please review their policies before sharing information.

Your data is stored and processed within Saudi Arabia wherever possible. If a provider we use processes data outside the Kingdom, we make sure appropriate safeguards are in place, in line with the requirements of the Personal Data Protection Law.

Our services are intended for adults. Bookings, orders and vehicle purchases must be made by an adult in their own name.

We do not knowingly collect personal information directly from children. If you believe a minor has submitted details to us, contact our team and we will remove them.

We update this policy when our services, tools or legal obligations change. The revised version is published on this page with a new update date, and continuing to use WD AL FAKHAMA after that means you accept the updated terms.