WD AL FAKHAMA is a Saudi-based automotive company offering complete automotive solutions under one roof: professional workshop services, routine and preventive maintenance, quality auto products and spare parts, and vehicles for sale. In these terms, "we", "us" and "our" mean WD AL FAKHAMA, and "you" means any person who visits our website, books a service, places an order, or buys a vehicle.

By using wdalfakhama.com, booking a service, placing an order, or purchasing a vehicle, you confirm that you have read and accepted these terms together with our Privacy Policy. If you do not agree, please do not use our website or services.

• You must be at least 18 years old and legally able to enter into a contract to book, order or buy from us.
• You must give accurate, complete and current information, including your contact details and vehicle information.
• If you create an account, you are responsible for keeping your login details confidential and for all activity under your account.
• Tell us straight away if you suspect unauthorised use of your account.
• Business and fleet customers confirm they are authorised to act on behalf of their company.

We provide the following, subject to availability:

• Workshop services — diagnostics, repairs, and mechanical or electrical work.
• Routine maintenance — periodic and preventive servicing to keep your vehicle in good condition.
• Auto products and parts — quality accessories, consumables and spare parts.
• Vehicles for sale — a selection of vehicles listed on our website or at our showroom.

Descriptions on our website are provided to help you choose. We may update, change or withdraw any service or product at any time.

• A booking request is confirmed only when we send you a confirmation by phone, SMS, email or WhatsApp.
• Please arrive at your appointment time. If you are significantly late, we may need to reschedule your booking.
• Please tell us in advance if you need to cancel or change your appointment so that we can offer the slot to another customer.
• Repeated missed appointments without notice may lead us to require advance payment for future bookings.
• Waiting times are estimates. Diagnostics can reveal further work that changes the time needed.

Any quote or estimate is based on the information available when it is given. Once your vehicle has been inspected, the final work required may differ from the initial estimate.

• We will contact you and get your approval before carrying out work that goes beyond the agreed quote.
• Work is only started once you have authorised it, in writing or through a recorded message or call.
• Estimates are valid for the period stated on the quote. Prices for parts may change if that period ends.
• Diagnostic and inspection time may be charged even if you decide not to go ahead with the repair.

• You confirm that you own the vehicle or are authorised by the owner to have it serviced.
• Please remove valuables and personal belongings before you hand over your vehicle. We are not responsible for items left inside.
• Tell us about any known faults, previous repairs, or warning lights so we can work safely and accurately.
• We take reasonable care of vehicles in our premises. Test drives and movement of vehicles are carried out by authorised staff only.
• Vehicles must be collected within a reasonable time after we tell you the work is complete.

• All prices are in Saudi Riyals (SAR) and include Value Added Tax (VAT) where it applies, unless stated otherwise.
• Payment is due when the service is completed, when an order is placed, or as agreed in writing for vehicle sales.
• We accept the payment methods shown on our website or at checkout, including cash, card and approved online payment options.
• Online card payments are processed by certified third-party providers. We do not store your full card details.
• We may hold a vehicle or product until payment is complete.
• We may correct pricing errors before an order is confirmed and will let you know if the price changes.

• Placing an order is an offer to buy. A contract is formed only when we confirm your order.
• Product images are for illustration. Colours, packaging and small details may differ slightly from what you receive.
• Parts compatibility depends on the vehicle details you provide. Please double-check your vehicle model, year and VIN before ordering.
• We may cancel or limit an order if an item is unavailable, or if we suspect a mistake or fraudulent activity, and will refund any payment made.
• Delivery times are estimates and depend on stock, location and courier services.

• Products can be collected from our showroom or delivered to the address you provide, where delivery is offered.
• Risk in the goods passes to you on delivery or collection.
• Please check your order on receipt and tell us within a reasonable time about anything damaged, missing or incorrect.
• Delivery charges, if any, are shown before you confirm your order.
• We are not responsible for delays caused by events outside our control, such as courier disruption or supply shortages.

• Vehicle details on our listings, including specifications, price and availability, are provided in good faith and may change without notice.
• A vehicle is reserved for you only when a reservation is confirmed by us and any required deposit is paid.
• The sale is completed when full payment has been received and the required paperwork has been signed by both parties.
• You must provide valid identification and any documents required by Saudi regulations to complete the sale and registration.
• Ownership transfer and registration are carried out in line with the requirements of the relevant Saudi authorities.
• We encourage you to inspect and test drive a vehicle before you buy it.

• Any deposit paid for a vehicle, special-order product or part is credited towards the final price.
• If you cancel a special-order item or a vehicle reservation, we may keep a reasonable part of the deposit to cover costs we have already incurred, such as ordering, transport or handling.
• If we are unable to supply a vehicle or item you reserved, we will refund your deposit in full.
• Service bookings can be cancelled or rescheduled by contacting us before your appointment.
• Work that has already started, or parts that have been ordered specially for your vehicle, may still be chargeable.

Your rights as a consumer under Saudi e-commerce and consumer protection regulations remain unaffected by these terms. In addition:

• Unused products in their original packaging can be returned or exchanged within the period allowed by law or stated on your invoice.
• Electrical parts, special-order items, fitted parts and opened consumables may not be returnable unless faulty.
• Faulty or wrongly supplied items will be repaired, replaced or refunded.
• Refunds are made using the original payment method and processed within a reasonable time after we receive and inspect the returned item.
• Completed services cannot be refunded, but if you are unhappy with the work please contact us and we will make it right.

• We stand behind our workmanship. The warranty period and coverage for each job or part are stated on your invoice or job card.
• The warranty covers defects in workmanship or in the parts we supplied and fitted.
• The warranty does not cover damage caused by accidents, misuse, neglect, modification, or work done by another workshop.
• Normal wear and tear, and consumable items such as oil, filters, wipers and bulbs, are not covered once used.
• To make a warranty claim, bring the vehicle back to us with your invoice or job reference.
• Parts covered by a manufacturer warranty follow the manufacturer's terms.

• We provide our services with reasonable skill and care.
• Nothing in these terms limits liability that cannot be limited under Saudi law, including liability for fraud or wilful misconduct.
• To the extent permitted by law, we are not liable for indirect or consequential loss, such as loss of use of your vehicle, lost income or missed appointments.
• Our total liability for any single job or order is limited to the amount you paid for that job or order, except where the law says otherwise.
• We are not responsible for pre-existing faults that were not disclosed or could not reasonably be detected during inspection.
• We are not liable for delays or failures caused by events beyond our reasonable control.

When using our website, you agree not to:

• Use it for any unlawful, fraudulent or abusive purpose
• Submit false bookings, orders or enquiries
• Attempt to gain unauthorised access to our systems, accounts or data
• Introduce viruses, scrapers or other harmful or disruptive code
• Copy or reuse our content in a misleading or unauthorised way

We work to keep the website available and accurate, but we cannot guarantee it will always be uninterrupted or error-free.

The WD AL FAKHAMA name, logo, website design, text, images and other content are owned by us or used with permission, and are protected by intellectual property laws. Brand names, logos and images of manufacturers and products belong to their respective owners.

You may view and print pages of our website for your personal use. Any other use, copying or distribution requires our written permission.

We handle your personal information in line with our Privacy Policy and Saudi Arabia's Personal Data Protection Law (PDPL). By using our services you acknowledge that we will use your information as described in that policy to deliver your bookings, orders and vehicle purchases.

Our website may link to payment providers, maps, social media, suppliers and manufacturers. These are operated by others under their own terms and privacy policies. We are not responsible for their content or practices, and using them is at your own discretion.

• If something is not right, please contact us first so we can try to resolve it quickly and fairly.
• Include your name, contact number, vehicle details and invoice or order reference to help us investigate.
• We aim to acknowledge complaints promptly and respond with a proposed solution as soon as possible.
• If we cannot agree, you keep the right to refer the matter to the relevant Saudi consumer protection authority.

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute that cannot be resolved through discussion will be referred to the competent courts of the Kingdom of Saudi Arabia, without affecting any rights you have as a consumer under applicable law.

• Entire agreement — these terms, together with your quote, invoice or order confirmation, make up the whole agreement between us.
• Severability — if any part of these terms is found unenforceable, the rest remains in force.
• No waiver — if we do not enforce a right straight away, that does not mean we have given it up.
• Transfer — you may not transfer your rights or obligations under these terms without our written consent.
• Language — where a translation of these terms differs from the English version, the English version applies unless the law requires otherwise.

We may update these terms when our services, products or legal obligations change. The revised version is published on this page with a new update date. Changes apply to bookings and orders made after the update, and continuing to use our website or services after that means you accept the updated terms.